Privacy & Cookies

We care about your privacy and will always keep your details secure

We have the utmost respect for our customers' privacy and look after your information with the same care and as we would want our information looked after. The team at Kernowcraft are customers too, of both Kernowcraft and other internet sites so we understand the importance of privacy and take the security of our customers seriously.

Privacy Notice

We’ve tried to keep the information in our privacy notice simple and easy to understand. If you have any questions feel free to get in touch.

Cookies

Like most websites, our website uses cookies. By using our site, you agree to our use of cookies. A cookie is a tiny file that helps remember something about you and using them helps to give you the best experience on our website. Cookies aren’t automatically good or bad, but without them, the website wouldn’t be able to remember you were logged in or remember what you were trying to buy, we also use them to help us improve the website by seeing how many people visit and which pages are popular.

You can choose to accept or decline cookies. Most web browsers will automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can read more about cookies and how to disable them here. Please be aware if you disable all cookies that your user experience may be affected and you will not be able to shop on our website. If you want to delete cookies that are already on your computer, the ‘help’ section in your browser should provide you instructions on how to do this.

Technology To Improve Our Website Experience

We occasionally use Hotjar in order to better understand our website visitors needs and to help improve the experience and usability. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

The video below explains in simple terms why cookies are useful and will help you understand why most websites use them

Cookies We Use

Functional cookies: These are essential for the operation of our website. They enable you to do things like browse the website, add a product to your shopping basket, sign in to your account and view your order history.

Performance cookies: These are used to help us analyse how people use our website, for example counting how many people visit the website and to see how users move around our site. This helps us to improve how the website works.

Personalisation cookies: These are used to recognise you when you return to our site. This enables us to personalise content for you, greet you by name and remember preferences and show you products you have recently viewed.

Advertising cookies: These cookies are used to show adverts relevant to you, they also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. You may occasionally see our adverts on websites like blogs and news sites.

For a list of the cookies our website uses click here.

Who We Are

Kernowcraft Rocks & Gems Ltd is the data controller of the personal information we hold about you. We are a data controller registered with Information Commissoner's Office. Kernowcraft Rocks & Gems Ltd is a company incorporated in England, our company number is 984779. Our registered address is Kernowcraft Rocks & Gems Ltd, Penwartha Road, Bolingey, Perranporth, Cornwall, UK, TR6 0DH.

We use the information we hold about you, lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018 (GDPR).

Email

If you subscribe to our VIP list you will receive email newsletters. You have the option to unsubscribe at any time, every marketing email contains a one-click unsubscribe link at the bottom of the email. To help us monitor and improve our e-newsletter and ensure we are sending you interesting features and offers, we gather statistics around email opening and clicks using industry-standard technologies.

If you place an order with us you will receive order updates via email informing you about the progress of your order, these are part of our customer service emails and cannot be unsubscribed from.

How to stop receiving marketing emails from us
Every email newsletter contains a one-click unsubscribe link at the bottom of the email, simply click this link and it will remove you from our email list. You can re-subscribe at any time via our website if you change your mind.

Postal Mail & Catalogues

We don't produce a regular paper catalogue anymore, however we may occasionally send offers, information on sales or mini catalogues through the post. If you would prefer not to receive any printed marketing through the post please email us at [email protected] to let us know and we will edit your customer account preferences.

Sharing Your Information

We never sell your information or share it with company’s so they can email, call or mail you without your permission.

We will occasionally share your information with trusted companies. For example, if you place an order with us we will pass your details to a courier so they can deliver your order, our payment processors so we can accept your payment and perform security checks to prevent fraud, IT companies who support our website and other business systems.

We ensure that all companies we work with have a compliant privacy policy and they only have access to your data for the purposes needed to perform their specific services. Your privacy will be protected at all times.

Links To Other Websites

Occasionally we will link to other websites (for example where we feature photos of designers jewellery we will usually include a link to their website). This privacy notice only applies to our website so if you click a link to another website you should read their own privacy policies.

Any Questions

If you have any questions not answered here please contact our customer service team at [email protected] or on 01872 573888 they can assist with updating your information, advising how to unsubscribe from emails or deleting your account as well as any order or product queries you may have.

If you wish to exercise your rights under GDPR regarding your personal information, please contact the Privacy Manager with details of your request to [email protected] or write to us at Privacy Manager, Kernowcraft Rocks & Gems Ltd, Penwartha Road, Bolingey, Perranporth, Cornwall, TR6 0DH.

Also in this section:

What Our Customers Say...

Lydia Farrow

Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.

Denise Mountain Pike

I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.

Kim Thomson

I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.

Helen

Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!

Frank Wilson

It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!

Claire

I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.

Joel Martin

Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!

George Inglis

Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.

Catherine Warwick

Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!

Frank Wilson

I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working.

Deborah Roberts-Barter

I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!

I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!

Lauren Jodie Piercy

Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.

Claire Hall

Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!

Catriona

Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website.

Jill Hammersely

I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.

Dorota Todd

I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.

Eve

The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!

Janice Scragg

Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!

Maggi Henman

I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.

Julia Schofield

I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.

Vivienne Sadler

Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!

Helen Bowles

I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.

Lenna

Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.

Rhiannon Piper

The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.

Daniel Coe

The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.

Mihaela Ciubotaru

I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.

Jaquie

It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.

Gloria Williams

I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!

Lynn Carson

I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.

April Luescher

Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?

Sarah Tiley

Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.

Marshal

Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.

Jenny Kirkwood

Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?

Christine Wood

Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.

Hayley Meredith

I just wanted to say thank you for the amazing service from Kernowcraft. I find your website easy to navigate, products good quality and the delivery is second to none!