Get In Touch
Before getting in touch with our small team below, please take a look at our most asked questions first to see if they help you
Why hasn't my order arrived yet?
Our small team tries our very best to dispatch orders as quickly as possible, usually on the very same day! If you have received your dispatch email, this means your order is on its way to you and is now in the hands of the postal service. Sometimes there will be postal delays out of our control so do get in touch if your order with standard delivery hasn't reached you by 15 working days. Thank you for your patience and understanding, you can read our full delivery information & FAQs here.
The item I want is out of stock, when will it be available again?
Our Buying team work closely with our suppliers to make sure all of our products are replenished quickly however there can sometimes be delays in shipments and in these cases, we cannot provide an expected date. We recommend using the option on our product pages to pop your email address in, so you'll be the first to hear when the item has come back in stock. Meanwhile, you could explore our vast range of products where you may find a suitable alternative whether that's using a different gemstone, metal or component to complete the design you have in mind.
Can I get help with jewellery making advice?
We would love to help you in your jewellery making journey. Before getting in touch, we'd appreciate it if you started by checking out our jewellery making tutorials - here we work hard in providing you with regular, free resources to help you get started in jewellery making, learn new techniques and be inspired for your next make. Our guide to getting started in jewellery making is also a great place to turn to as well as our jewellery making kits which feature a range of beginner friendly designs to inspire you.
For order queries, please always include:
- Your order number (if you have one) or alternatively your billing address postcode to help find your details
- A daytime telephone number
Your order number can be found on your order confirmation email or paper receipt.
Our team is available during our office hours: Monday to Friday, 8.30am to 4.30pm.
We are closed weekends, bank holidays and during our Christmas holidays.
If you happen to call outside our office hours, you are welcome to leave us a message on our answerphone and we will get back to you as soon as possible.
Click & Collect
We do not have a physical shop or counter service available however if you are local to Kernowcraft, we welcome you to use our Click & Collect service to pick up your jewellery making supplies.
Registered Company No: England 00984779
Registered Office: (as above)
VAT Number: GB131646879
A personal shopping experience
Did you know you can add special requests for gemstones?
Whether you're after matching pairs, a particular colour, pattern or shape, just let us know in your shopping basket and our small team will personally spend time to try our very best to select the product perfect for you
Click & Collect
Returns & Exchanges
Product FAQs & Ethical Statement
Meet Our Team
Learn & Be Inspired
Join our community on social media
For the latest news, new jewellery making supplies, offers, jewellery making tutorials, fun challenges and customer creations come join in with the fun on social media! Don't forget to tag us in your designs, we love seeing your creations and often share our favourites. Find us on the links below.