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Get in Touch

Please see if our frequently asked questions below will answer your query before getting in touch - thank you

My order hasn't arrived yet?

Please be aware that the postal system is incredibly busy at present and we are aware of delays in many areas because of this. If you have received your dispatch email, please be assured your order is on its way to you, but may take a little longer than usual to arrive. Some orders are arriving in just a few days but many are taking a lot longer. Please allow 15 working days for standard delivery, thank you for your patience and understanding.

Can I get help with jewellery making advice?

We would love to help you, but we would ask you to first refer to our tutorial pages or our YouTube channel which have a wealth of information from beading, soldering, stone setting and projects suitable for beginners. We also have put together customisable tool kits and jewellery making kits to inspire you. The tools you may need will depend on the type of jewellery you want to make so this page will really help you decide which area is most suitable for you - click here to read our guide on how to start making jewellery.

The item I want is out of stock, when will it be available again?

Unfortunately we cannot give you a specific delivery date, however if the option is available on the product page you can enter your email address to receive a notification when this comes back into stock. Our Buyer is working closely with our suppliers to ensure that all our products are replenished quickly, however due to some delays in shipments we cannot give an expected date. Be assured we are working hard to restock any unavailable items. If you need a gemstone urgently perhaps you may be able to use a similar coloured stone (try using the shop by gemstone category or if you are using a computer use the colour filters in the gemstone categories) or perhaps consider if you could adjust your design slightly to accommodate a slightly smaller or larger size stone.



For order queries, always include:

  • Your order number (if you have one)
  • Alternatively your billing address postcode to help find your details
  • A daytime telephone number

Your order number can be found on your order confirmation email or paper receipt. 

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Alternatively, you can email us directly at {~100|97|104|104|107|60|103|97|110|106|107|115|95|110|93|98|112|42|95|107|105~}


You can get hold of us on the phone Monday - Friday, 8.30am - 4.30pm, on 01872 573888. 

Closed weekends, bank holidays and during our Christmas holidays.

If you happen to call outside our office hours please leave a message on our answerphone and we will get back to you as soon as possible. 


Kernowcraft Rocks & Gems Ltd
Penwartha Road
Cornwall, UK

Registered Company No: England 00984779
Registered Office: (as above)
VAT Number: GB131646879

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