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Get in Touch

EMAIL

Email our team using the form below. For order queries, always include:

  • Your order number (if you have one)
  • Alternatively your billing address postcode to help find your details
  • A daytime telephone number

Your order number can be found on your order confirmation email or paper receipt. 

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Alternatively, you can email us directly at {~104|109|101|110|63|106|100|113|109|110|118|98|113|96|101|115|45|98|110|108~}

We will usually reply to order queries within a few hours during office hours (unless we are totally rushed off our feet!). General enquiries are usually answered within 24 hours. If your query is urgent you may prefer to call us. 

PHONE (+44) 1872 573888  

Call our team on 01872 573888 to place an order or simply some friendly advice - we are always happy to help. 

You can get hold of us on the phone Monday - Friday, 8.30am - 4.30pm.

Closed weekends and bank holidays.

Please note our counter service opening times are different and can be found below.

If you happen to call outside our office hours please leave a message on our answerphone & we will get back to you as soon as possible. 

Counter Service - Temporarily closed

(website and phone orders are not affected and being dispatched as usual)

After careful consideration, we’ve decided to temporarily close our counter service. Our staff’s welfare is of the upmost importance to us and with the importance of social distancing during the pandemic we feel this will enable the team to focus on our website and phone orders at an already busy time of year. As a customer you still have alternative ways to shop with us, online, phone or post, we appreciate this may not be ideal if you need something last minute but we hope you understand. If you usually shop at our counter service you may not realise that most orders are sent out by our team on the same day by first class post (order before midday for same day dispatch see full details here as there are a few minor exceptions), there is also a facility in the shopping basket where you can add a special request to the person picking your order, for example for matching pairs of stones or a particular colour. Our team take great care to get this right and select the most suitable stone for you. We are also available on the phone for any product queries or advice. 

POST

Kernowcraft Rocks & Gems Ltd
Penwartha Road
Bolingey
Perranporth
Cornwall, UK
TR6 0DH

Registered Company No: England 984779
Registered Office: (as above)
VAT Number: GB131646879

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