Place an order for collection at Kernowcraft, Threemilestone, Truro, Cornwall
How to place an order for collection
Please note: All orders are processed in date order so your order will most likely be ready to collect the following working day. Please note, as an e-commerce business we do not have a physical shop to browse or counter service available during your visit.
Where to collect your order
Our address is:
Kernowcraft Rocks & Gems Ltd
Unit 14, Threemilestone Industrial Estate,
Threemilestone, Truro
Cornwall, TR4 9LD
Collection hours
- Monday to Friday: 8:30am – 4:30pm
- Weekends & Bank Holidays: Closed
What to bring with you
- Your order number and order confirmation or dispatch email
Where to collect your order
Our address is:
Kernowcraft Rocks & Gems Ltd
Unit 14, Threemilestone Industrial Estate,
Threemilestone, Truro
Cornwall, TR4 9LD
Collection hours
- Monday to Friday: 8:30am – 4:30pm
- Weekends & Bank Holidays: Closed
What to bring with you
- Your order number and order confirmation or dispatch email
Frequently asked questions
Helpful information about collecting your order from us.
When will my order be ready to collect?
Your order will be ready to collect when you receive an email letting you know your order is ready for collection.
This will most likely be the following working day as we process all our orders in date order.
Please do keep in mind that Mondays are our busiest day so if you order over the weekend your order may not be ready to collect until Tuesday.
Can I collect the same day?
Orders will usually be ready for collection the following working day.
If you have a small but urgent order without lots of special requests, then we may be able to get it ready for you on the same day (with the exception of Mondays!).
Contact us to see if this is possible.
What if I want to return or exchange something from my order?
We offer a 30-day returns policy for most items so you can shop with confidence.
For Click & Collect orders
You have two easy options:
- Post it back - follow the standard process (request via your account and return by post).
- Drop it off in person - bring the items (with your order number/receipt) to the same collection address in Threemilestone, near Truro, during our business hours. No need to request online first, just drop off and we'll do the rest.
Do you have a physical shop or counter service I can visit?
We do not have a physical shop to browse or a counter service available to visit, everything is online ready for you!
Can I hand pick stones when I come to collect my order?
This is not a service we currently provide within our studio.
However, we do recommend using our special requests service when placing your order online.
Whether you're after matching pairs, a particular colour, pattern or shape, just let us know in your shopping basket and our small team will personally spend time trying our very best to select the perfect item for you.