Gift Vouchers
Jewellery Making Gift Vouchers
Gift vouchers make the ideal gift for the beginner or a practical present for the more creative jeweller. The recipient will be able to make their own choice of products and can redeem their voucher on the website, over the phone or through the post.
Our vouchers are available either sent via email for your to forward to the recipient/print at home or printed and posted.
Easy and fuss-free, we will simply email the voucher to you so you can print it at home or forward it to your loved one!
- We will email the voucher to the email address on your order, so you can forward it to the recipient or print it at home.
- Email vouchers are not automatically sent so will be emailed to you by our team during office hours.
- If you would prefer us to email the voucher direct to your friend, please add a note requesting this in the shopping basket, where it says 'add special instructions'. Please ensure you carefully check the spelling of the email address before saving as if a voucher is sent to an incorrect address due to a typographical error a refund will not be given.
- There is no delivery charge for email vouchers (if it is the only item on your order)
- Gift vouchers can be redeemed on the website or over the phone
- Vouchers can be used in full or partially
- If a voucher is only partially used, a new voucher code will automatically be emailed to the person using it for the remaining amount, it is their responsibility to ensure they keep a record of this code for future use
- Vouchers are also available printed and posted to you or the recipient, if you would prefer a printed voucher click here
We will print your gift voucher and it will be delivered by post to you to your loved one.
- Gift vouchers are printed and will be delivered by post to you or your recipient
- If you wish to include a gift message for us to include with your voucher please request this in the special instructions area in the shopping basket
- Standard delivery charges apply
- Gift vouchers can be redeemed on the website or over the phone
- Vouchers can be used in full or partially
- If a voucher is only partially used, a new voucher code will automatically be emailed to the person using it for the remaining amount, it is their responsibility to ensure they keep a record of this code for future use
- Vouchers are also available by email if you would prefer an email voucher (no delivery charge if it is the only item on your order) click here
Paying for your order with a gift voucher
You can redeem your voucher on the website www.kernowcraft.com, over the phone (01872 573888), or through the post.
To redeem your voucher online:
- Add your products to the shopping basket
- Enter your gift voucher number in the gold box in the shopping basket titled ‘Gift Voucher/Offer Code’ and click the 'Apply Offer' button.
- Continue through the checkout as normal either signing into your account or adding your delivery and billing address details and selecting your delivery method
- If the voucher doesn’t cover the full value of the order, you can add an additional payment with a credit or debit card or PayPal further in the checkout process.
- If your voucher covers the full cost of your items and delivery costs you will simply see a turquoise button 'complete this order' as no additional payment is due. If you don’t use all of your
voucher on one order you will be emailed with a new voucher code for the remaining value when we despatch your order. Your new voucher number will be on your despatch confirmation email, so be sure to keep the email for future reference. It is your responsibility to keep these voucher codes safe for use at a later time. Gift vouchers cannot be exchanged for cash. Kernowcraft will not accept liability for lost, stolen or damaged vouchers.
If you are having any difficulties redeeming your voucher on the website, please call our team on 01872 573888 and we can advise you on how to redeem it online or take your order over the phone.
Frequently Asked Questions
| How do I redeem a gift voucher? | You can redeem your gift voucher online or over the telephone. When placing an order online you will need to type the voucher code in the gold box titled " gift voucher/offer code" and click apply. If you only partially use the voucher a new voucher code for the remaining amount will be emailed to you in your order confirmation email, please make sure your email address is up to date and correct. |
| What if the voucher doesn't cover the value of the order? | If the voucher doesn’t cover the full value of the order, you can add an additional payment with a credit or debit card or PayPal further in the checkout process. |
| What happens when the voucher covers the full cost of my order? | If your voucher covers the full cost of your items and delivery costs you will simply see a turquoise button 'complete this order' as no additional payment is due. If you don’t use all of your |
| Why isn't it working? | If you are having problems applying a voucher code, there are a few checks you can do before contacting us, firstly check you have typed the code correctly into the “Gift voucher/Offer code” box and clicked apply. If you are still having problems please let us know and we will look into it for you. |
| I forgot to add my voucher, what do I do? | If you have placed your order and forgot to add your voucher code, contact us straight away we can apply the code for you if all conditions are met. Unfortunatley if the order has already been processed we will not be able to apply the code. |