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Kernowcraft Reviews

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Your support means the world to our small business! We would love and appreciate it if you took the time to write us a review below, your feedback and thoughts really help us do what we love best - continue to bring you the very best service and high quality products. T&Cs found at the bottom of this page.

If you have any queries or a problem with something you have ordered, please reach out to our friendly team first by emailing [email protected] or giving us a call on 01872 573888.

What jewellery makers are saying about Kernowcraft...

"I just came across your online shop and my first reaction was wow! It has everything I need to carry on with my jewellery making. I've seen things that I have been looking for and couldn't find in so many other shops!"

Gloria Williams

"I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!"

Deborah Roberts-Barter

"Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochonsetting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!"

Catherine Warwick

"Good website. I was buying a birthday present for my granddaughter and knew very little about what she would need for her projects, but I am much better informed now! Thank you!"

Sheila

"Beautiful. Absolutely perfect! I’m away to order some bits and bobs for my new niece because she’s very close to arriving and I want her mum to have a birthstone ring. Thank you all so much for your help!!"

Rachel

"Gorgeous Peruvian opal beads. Really vibrant light and mid-green colours, perfect for summer."

Sarah

"I bought my first mystic moonstone pendant bead. I couldn't wait for it to arrive! I will be purchasing more of these in the future they are just mystic and magical. The pattern within the bead itself is amazing! The quality couldn't get any better. It's just waiting on me to make a delicate sterling silver necklace with it. 😊"

Julie

"I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much."

Denise Mountain Pine

"I think you are a fantastic company, successful and yet small enough to maintain a friendly, personal service. Thank you."

Haydn Webb

"The opal I received is absolutely amazing and just perfect. It's such a beautiful stone and I tried it with my wedding dress yesterday and it's just set it off so well."

Rhiannon Piper

"I ordered some bits and pieces from Kernowcraft for some sea glass jewellery making I was doing. The quality of the silver bits I got was amazing (and really hard to find on the internet these days) and everything came packaged well. Also the delivery was super fast! I would definitely recommend Kernowcraft but will also certainly be buying from them again for future jewellery projects. Thank you Kernowcraft and keep up the good work!!"

Alice Townley

"I had been looking for flat back cabochons for a project in certain sizes with no luck, but fortunately for me I found Kernowcraft on Google. What luck, I got exactly what I wanted they have even colour matched them perfectly for me as I requested, I am very impressed and will certainly be using you again, I even told a friend about you as I knew she was struggling to find the right sizes for project and she has also made an order. Thank you for a first rate service I will be back."

Lynda McCarter

"I needed advice about jewellery for my wedding and so I gave Kernowcraft a call. I can't recommend them highly enough. Their customer service is above and beyond - so friendly and professional - you can really tell that they value their customers and love what they do. My order arrived the next day and was exactly what I had been looking for. I won't shop for jewellery anywhere else from now on!"

Sarah Donoghue

"I have bought gemssilver and findings from Kernowcraft since pre internet days when I would pore over their catalogue with longing. The value for money and high quality of their products is matched by their wonderful standards of friendly, patient and helpful customer service. I really can't recommend them highlight enough."

Kate B

"It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows."

Jaquie

"Super quick delivery, quality products every time and solid support when you need it from people who know what they are talking about."

Anna Simpson

"I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning."

Jill Hammersely

"I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future."

Dorota Todd

"I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working."

Frank Wilson

"Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers."

Sarah Tiley

"Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result."

Marshal

"I only use this company now as other shops and online companies I've used just don't have the quality at an affordable price."

Scott Newman

"I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described."

Lynn Carson

"I was looking for delicate and beautiful stones and tourmalines fitted the bill. They are in a variety of colours and each one is so pretty. I'm delighted with my purchase and can't wait to incorporate them in my jewellery."

Sandra

"Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!"

Vivienne Sadler

"I've been very impressed with the items I've bought from you. My family are from Cornwall (Boscastle and Camelford) - so it seemed very fitting that the silverware I'm using to make their Christmas presents is from a Cornish business. They'll like that!"

Tamsin Kavanagh

"Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!"

Joel Martin

"Fantastic, friendly and knowledgeable company. I’ve used Kernowcraft many times as their gemstones and charms are beautiful. If my friends ever buy me a gift, it’s always a Kernowcraft voucher as they know how happy it makes me! Happy to recommend."

Sarah Hawkins

"Have been ordering stones and jewellery supplies from Kernowcraft for the last 22 years! I recommend them to all my jewellery maker friends and students (when I was teaching). Such an amazing selection of stones and love the settings and charms too!"

Kathryn Jones

"I have been ordering gemsfindings for at least 25 years. I have always experienced helpful, polite and knowledgeable attention when ordering from Kernowcraft. The service that you provide is second to none."

Jon Ellis

"The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!"

Eve

"The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place."

Daniel Coe

"My go to for gemstones! Great selection and items dispatched quickly. When I have had to speak to staff, they have always been very helpful."

Laura Harris

"Gorgeous gemstones and amazing customer service! I needed to order some opals for a special commission to match an existing set and the team at Kernowcraft couldn’t have been more helpful. They picked out some stones that were a good match, sent some photos of them and kept them aside until we decided on exactly the right stones. Thank you Kernowcraft!"

Kate Seow

"Great tutorials, fast service and friendly returns. A really fab shop x"

Julie Barker

"Great products, great service. Always the first place I think of when I need any item for jewellery making, they never let me down."

Clare O'Sullivan

"Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?"

April Luescher

"I think you are doing a very efficient job with really good stones and findings etc. Your turnaround time for orders is excellent and everything arrives safely and undamaged."

Nyani De Mendonca

"As always the stones are tip top quality and exactly as described. Kernowcraft always fulfil special requests such as matching stones and so on. Delivery speedy as ever and thrilled to receive my order next day."

Lynne Merchant

"I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too."

Julia Schofield

"I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you."

Helen Bowles

"Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?"

Jenny Kirkwood

"Everytime I order the website is easy to use, and it's always dispatched quickly and arrives on time. The store is beautiful and the staff and so lovely and incredibly helpful! Favourite shop of all time!"

Katie Dorey

"Kernowcraft is my go to shop for gorgeous gemstones, quality findings, a wide range of tools and great range of kits. The website is easy to use, delivery is always prompt and the customer service is excellent. Highly recommend."

Tracy Radcliffe

"The products are lovely, they have such a wide range of beautiful gemstones, and the prices a pretty reasonable. I also love the tutorials and inspiration ideas they have on their website and in the newsletter."

Sandrine B-F

"Every thing I have ordered from Kernowcraft Rocks & Gems has always been of the highest quality. The information and customer service are before and after purchase is impressive. I highly recommend."

Caroline Smart-Bladen

"I would and have recommended Kernowcraft Rocks & Gems to anyone who asks about jewellery making supplies. They are a wonderful group of people who go the extra mile for their customers. Always a pleasure to deal with."

Andrea Malone

"Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content."

Lauren Jodie Piercy

"I absolutely love this company, not only do they have a great array of tools and gems but they're posting is super quick and their items are top notch. I also love supporting a small business, so there's that added bonus too! Only downside is they keep taking my money 🤣"

Danicat Birtles

"Love love love this business, my go to site for jewellery inspiration, love the tutorials and the kits with everything you need to create gorgeous prices. Service is great, placed an order today, acknowledged and shipped within two hours! Brilliant"

Sharon Nicholon

"I just received my first order from you this morning (a book on beading for beginners, a couple of pairs of sterling silver earring hooks and a pack of plastic earring stoppers). Just wanted to say thank you. I was very impressed by how quickly my order was packed, dispatched and delivered and am pleased with the quality of the items. I've already spent several happy hours browsing all of the wonderful treasures on your website and am about to place my second order with you! You will definitely be my first stop for any jewellery-making supplies from now on. By the way, I only discovered your company two days ago!"

Venetia

"Several years ago I lost a sapphire from my engagement ring. This year I decided to replace the stone and looked at many different jewellers and loose stone suppliers across the county before I came across Kernowcraft on the internet. Of course I was wary as I hadn't heard of them but some research showed others recommending them so decided to give it a try. The staff at Kernowcraft were brilliant in helping me to find the perfect sapphire. The sapphire I purchased was as close to the original as I think it's possible to be. I also purchased a topaz to fit another 'stoneless' ring and that was also perfect. Thank you to the staff at Kernowcraft. I have already recommended Kernowcraft to everyone I've spoken to since. Wonderful customer service and excellent products."

Sread

"Really helpful finding a replacement chalcedony to fit. They measured all the right sized ones they had to find the best fit. Thank you."

Carolyn Dart

"Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!"

Claire Hall

"Such a wonderful company to deal with. Really love their continued contact via social media, particularly the videos from different workshops. I'd definitely rate them."

Yvonne Froehlich

"Kernowcraft is one of my top choices for stones, the website is very easy to use, they have great customer service and never ever have I received a cracked or broken stone. They always come carefully packed and shipped."

Gabi Nist

"A fantastic collection of top quality gemstones as well as the best supplier of alligator tape (my workshop necessity). Kernowcraft provide a first class service with speedy delivery and a 'virtual' warm smile. Highly recommend"

Barbara Thomson

"Great jewellery making materials, such helpful advice with each product, I follow the blog & pick up helpful hints and tips. Always fast delivery, would highly recommend. X"

Sammy Sharpe-Grose

"Outstanding customer service. I ordered some cabochons and one was not quite right, I returned it with a note about my specific requirements. A woman from Kernowcraft customer services rang me up, with a tray of stones in front of her and spent several minutes going through the stock to find a perfect stone for me! Great :)"

Elizabeth Oliver

"I have been a regular customer for about 4 or 5 years now and Kernowcraft have always been brilliant. The delivery is always very quick and accurate. If I ever need anything specific like a matching pair of stones for earrings they always make sure that's what I get. The prices are very reasonable and they have a great range of products."

Kirsten McIntosh

"My opal slice is stunning, dances in sunlight or shadow, so glad I pushed the boat out. x"

Vivienne

"I used your company about 30 years ago when I did a lot of bead work.... I am so delighted that you are still going strong. These will all be Christmas gifts! Thank you so much xxxx"

Sue

"Excellent tutorials. The reason I chose to buy here rather than shop around."

K

"They are one of the only companies I buy semi precious stones from on the Internet as they match stones/pearls for earrings and their gems are very good quality."

Norma Dale

"Brilliant service, no hassle, no having to chase people up and what can I say about the delivery times, I was shocked how fast my orders came, I will definately be using Kernowcraft for the foreseeable future, five starts isn't enough in my opinion."

Sion Williams

"Knowledgeable, experienced, super speedy delivery. Reasonable price point and a great point of reference for beginners and experienced jewellery makers and designers."

Fiona Stewart

"Been buying from them for over 20 years. Never disappointed."

Jo Goodfellow

"I have been using Kernowcraft since 1997 and still regularly recommend them to all my students."

Kim Thomson

"I ordered an iolite stone from you for my first order. I just wanted to say the quality is fabulous, I'm really pleased with my first order. I'm just starting with jewellery making so I'm never going to be your biggest client but I do appreciate that you are providing an excellent service. My order came really quickly too which was excellent. Thank you."

Boo

"I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them."

Claire

"Beautiful. Absolutely perfect! I’m away to order some bits and bobs for my new niece because she’s very close to arriving and I want her mum to have a birthstone ring. Thank you all so much for your help!!"

Rachel

"I placed my first order a couple of months ago and made a mistake with my order - I meant to order two gemstones and asked them to match, however only one appeared on the order. They noticed my mistake and emailed me straight away, I placed a second order and they combined the two, meaning I only paid one lot of postage. Fantastic customer service and excellent quality products, cannot recommend enough."

Louise Bellamy

"I have been using Kernowcraft for absolutely years, I’m not a huge spender but they always do a great job with my orders, they have great communication with all aspects of my orders and offer such a lovely human touch, you are always guaranteed to speak or have contact with someone who loves and cares about their own job and yours. Thank you guys."

Josephine Jardine

"I’d really like to say thank you to the person who packed my order. I’d asked for matched pairs if possible but did not expect that you’d take the time to match them so carefully. I’m really grateful and wanted to say how impressed I am by the extra care you put into fulfilling my order. Thank you."

Melanie

"Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!"

Helen

"Thank you Kernowcraft! Will be back for more from you soon. Can’t wait to help my granddaughter wrap her sea glass from Cornish holidays plus Granny’s sea glass collected in her childhood at Widemouth and around. She is so keen, craft-minded and environmentally aware."

Valentine

"Highly recommended and always delivered fast. I order regularly from them. I did put an order in on thurs and it arrived fri. They even telephoned me because they thought I had made a mistake with my order to check. Now thats service. 100%."

Liz Farrington

"I came across this company by accident and I am very impressed by the website and the information they offer. I am very new to jewellery making. Started off doing resin work but I want to progress onto making gemstone jewellery. This is the best website I have seen for this purpose. Will definitely be using this company."

Terry Martin

"Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much."

Lenna

"Thank you for refunding my item. Just a bit of feedback. I have made a few purchases from you over the last twelve months and I have found the service you provide to be excellent. All my purchases have arrived promptly and as described on your site. I have had to make a couple of returns which have both been my mistake, not yours and these have always been refunded quickly. The update emails are always fun to read and inspiring for me as a jeweller with a new business."

Karen

"I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!"

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About Kernowcraft

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Did you know you can add special requests for gemstones?

Whether you're after matching pairs, a particular colour, pattern or shape, just let us know in your shopping basket and our small team will personally spend time trying our very best to select the perfect gemstone for you


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