Delivery

To read our coronavirus statement and for the latest information on orders and issues surrounding this, please click here.

Delivery From The UK

All orders are dealt with promptly – we make every effort to get your goods to you as soon as we can as we know how important it is for you to receive your order quickly.

Orders are dispatched Monday to Friday, excluding bank holidays and during our Christmas holiday.

Please be aware that due to issues caused by Coronavirus and the time of year, deliveries can take longer than usual. Please be aware of this and order in good time if you need your order by a specific date.

Possible delays could be caused by out of stock items, failed payment or security checks. We will contact you as soon as we can to discuss the issues so we can dispatch your order as soon as possible. Please leave a telephone number and email address should we need to contact you regarding your order. (This information is for our use only we do not share your details with other companies)

UK DELIVERY

Delivery charges for all orders are based on the weight of your order and calculated in your shopping basket.

UK DELIVERY OPTIONS	ESTIMATED DELIVERY TIME	PRICE
UK Standard: Non-Tracked Delivery Usually sent with Royal Mail on a First Class Service, not tracked. Orders over 1.5KG will be sent with a courier (e.g. multiple heavy tools or tumblers may exceed 1.5KG, most orders are under). Orders with free delivery promotions are normally sent using an economy service, using 2nd class. No refund of delivery fees will be available for late deliveries. Orders will not be considered lost or a replacement sent until after 15 working days.	2-4 Days	£3.95
UK Standard Heavy Parcel: Non-Tracked Delivery For Orders Over 1.5KG Orders over 1.5KG will usually be sent with a courier (e.g. multiple heavy tools or tumblers may exceed 1.5KG, most orders are under). No refund of delivery fees will be available for late deliveries. Orders will not be considered lost or a replacement sent until after 15 working days.	2-4 Days	From £6.95
UK Express: Tracked Delivery - Not Signed For Service Usually sent using Royal Mail Tracked 24 Service. Your order should arrive the day after dispatch but this is not guaranteed. Orders over 1.5KG will be sent with a courier (e.g. multiple heavy tools or tumblers may exceed 1.5KG, most orders are under). No refund of delivery fees will be available for late deliveries. Orders will not be considered lost or a replacement sent until after 15 working days.	1-2 Days	£4.95
UK Special Delivery: Priority Signed For Service Usually sent using Royal Mail Special Delivery Service. This is a prioritised service and should arrive next day but this is not guaranteed. Orders must be placed by 12 noon for this delivery service, otherwise, it will be dispatched on the next working day. Heavy parcels over 1.5KG will be sent with a courier and your order will need to be placed by 10:30am. Special Delivery, Priority Signed for Service does not apply to Saturday and Sundays, so if your order is dispatched on a Friday it should be delivered on the Monday, unless you have chosen Saturday Delivery (except Highlands & Islands which may take a little longer or delays due to weather conditions. This service will require a signature. To avoid any delays please include your phone number on your order just in case we have any issues with your order that we need to discuss with you, it will also help the delivery person if they need help finding your address. No refund of delivery fees will be available for late deliveries.	1 Day	From £7.95
UK Saturday Delivery: Guaranteed - Signed For Service Sent using Royal Mail Special Delivery Saturday Guaranteed service. Orders must be placed by 12 noon for this Saturday Guaranteed service. Heavy parcels over 1.5KG will need be sent with a courier and your order will need to be placed by 10:30am. This service will require a signature. To avoid any delays please include your phone number on your order just in case we have any issues with your order that we need to discuss with you, it will also help the delivery person if they need help finding your address. No refund of delivery fees will be available for late deliveries.	1 Day	From £14.00

Please note that if a force majeure event occurs, Kernowcraft, Royal Mail and other couriers used by Kernowcraft are not liable for any delays that are caused by the event. Reimbursement for Special Delivery, Priority Signed for Service deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched.

PRODUCTS THAT CAN CAUSE DELAYS IN DISPATCH

A few of our large items are shipped directly from the manufacturer like the Jeweller's Work Benches - you will find a note on the description of any relevant items to alert you to this. In this situation, we will contact you if we anticipate any delays in dispatch to discuss this before proceeding with your order.

INTERNATIONAL DELIVERY

UPDATE: 21st December 2020 - We are pausing international deliveries.

Due to increased covid measures and serious delays in transit times along with changes in compliance with new Brexit regulations we have temporarily paused international (non UK) orders. We will resume international deliveries as soon as we can - we are working towards reinstating this as soon as we can. Apologies for the inconvenience and thank you for your patience during this time.

Frequently Asked Questions

How much will my postage be?	The price of shipping per order will be calculated in your shopping basket, the price will be based on the weight and destination of your order. Please see the information above.
Do you ship overseas?	Due to increased covid measures and serious delays in transit times along with changes in compliance with new Brexit regulations we have temporarily paused international (non UK) orders. We will resume international deliveries as soon as we can - we are working towards reinstating this as soon as we can. Apologies for the inconvenience and thank you for your patience during this time.
When will my order be dispatched?	All orders are dealt with promptly – we make every effort to get your goods to you as soon as we can as we know how important it is for you to receive your order quickly. Orders are dispatched Monday to Friday, excluding bank holidays. Possible delays could be caused by out of stock items or failed payment or security checks, we will contact you as soon as we can to discuss the issues so we can dispatch your order as soon as possible. Please leave a telephone number and email address should we need to contact you regarding your order.
Can I have next day delivery?	We offer a Special Delivery, Priority Signed for Service, with this service your order should arrive next day but this is not guaranteed. Orders for Special Delivery must be placed by 12 noon, heavier parcels over 1.5Kg will be sent with a courier these orders need to be placed by 10.30am so we have time to book the parcel in for collection. If you are unsure if your order will be dispatched that day please get in touch with us to check. Please be aware that this delivery service does not include Saturday and Sundays, if you order on a Friday it will be delivered on the following Monday. There is a Saturday Delivery option if needed. Please note not all items are available with Special Delivery, Priority Signed for Service. Reimbursement for Special Delivery, Priority Signed for Service deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched.
Has my order been dispatched?	When you have placed an order with us you will receive an automated email confirming your order, you will also receive an automated email once your order has been dispatched. If the emails are not found in your spam folder, log in to your account and check your contact details are correct or call us in the office and speak to one of the sales team so we can check your email address is correct.
I need to upgrade my postage	If you wish to upgrade or amend the delivery service you have chosen, please let us know before your order has been processed. If additional payment is needed we will need to take card payment over the phone. We would advise you to leave a telephone number with us so we can call you once the changes have been made.
Can I change my delivery address?	If you log in to your account you can change all of your personal details as needed. If you want to change an address on your order after you have placed it we may ask some additional security questions before we make any changes. We can only make amendments before the order has been processed, please make sure you could call us as soon as possible.
What do I do if I've used the wrong address?	Please always check your order confirmation straight away which will be emailed to you immediately after you have placed your order. Please make sure your billing and delivery address details are correct and contact us straight away if any amendments are needed.