Delivery

Christmas & New Year Delivery

Christmas delivery dates and cut-offs for Royal Mail and FedEx.

Please allow plenty of time for placing your order as Christmas is a very busy period for the postal services.

These are the guidelines provided by Royal Mail and FedEx:

Royal Mail:

Monday 18th December: standard delivery

Wednesday 20th December: express delivery

Thursday 21st December 12pm: Special Delivery

FedEx:

21st December before 10.30am

At this time of year, when the postal system is very busy, we would recommend opting for express or special delivery to have your order delivered as quickly as possible.

Orders placed over the Christmas break will be prioritised as follows: special delivery, express, standard. These will be processed and dispatched upon our return to the office on the 2nd January 2024.

We will be on our Christmas break from Friday Dec 22nd 4.30pm until Tuesday 2nd Jan 2024 8.30am. All orders placed during this time will be processed as soon as we're back from our break.

UK Shipping

Delivery from the UK: Orders are dispatched Monday to Friday during office hours, excluding bank holidays & over our Christmas holidays

UK delivery options

UK Standard: Not Signed For Service

Estimated Delivery Time: 3-5 Days

Price: £3.99

Usually sent with Royal Mail on a 48hr service. Your order should arrive within 2 days after dispatch but this is not a guaranted.
Orders over 5KG will be sent with a courier (e.g. multiple heavy tools or tumblers may exceed, most orders are under).
Orders with free delivery promotions are normally sent using an economy service, using 2nd class.

UK Express: Tracked Delivery, Not Signed For Service

Estimated Delivery Time: 2-3 Days

Price: £4.99

Usually sent using Royal Mail Tracked 24 Service. Your order should arrive the day after dispatch but this is not guaranteed.
Orders over 5KG will be sent with a courier (e.g. multiple heavy tools or tumblers may exceed, most orders are under).

UK Special Delivery: Priority Signed For Service

Estimated Delivery Time: 1 Day

Price: from £7.99

Usually sent using Royal Mail Special Delivery Service. This is a prioritised service and should arrive next day but this is not guaranteed.
Orders must be placed by 12 noon for this delivery service, otherwise, it will be dispatched on the next working day.
Heavy parcels over 1.5KG will be sent with a courier and your order will need to be placed by 10:30am.
Special Delivery, Priority Signed for Service does not apply to Sundays, if your order is dispatched on a Friday it should be delivered on the Saturday, (except Highlands & Islands which may take a little longer or delays due to weather conditions).
This service will require a signature.
To avoid any delays please include your phone number on your order just in case we have any issues with your order that we need to discuss with you, it will also help the delivery person if they need help finding your address.
No refund of delivery fees will be available for late deliveries.

UK Fed-Ex Courier: Signed For Delivery.

Estimated Delivery Time: 1-2 Days

Price: from £14.99

Orders over 5KG will usually be sent with a courier (e.g. multiple heavy tools or tumblers may exceed 5KG, most orders are under).
Order must be placed by 10.30am to be dispatched the same day, otherwise it wil be dispatched on the following day.
This service will require a signature.
Fed-Ex Courier Signed for Service does not apply to Sundays, if your order is dispatched on a Friday it should be delivered on the Saturday, (except Highlands & Islands which may take a little longer or delays due to weather conditions).
To avoid any delays please include your phone number on your order just in case we have any issues with your order that we need to discuss with you, it will also help the delivery person if they need help finding your address.
No refund of delivery fees will be available for late deliveries.

Please note that refund of delivery fees will be available for late deliveries and orders will not be considered lost or have a replacement sent until after 15 working days.

Please note that if a force majeure event occurs, Kernowcraft, Royal Mail and other couriers used by Kernowcraft are not liable for any delays that are caused by the event. Reimbursement for Special Delivery Priority Signed for Service deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched.

International Shipping

We have paused shipping outside of the UK and hope to resume soon.

Click & Collect

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Get In Touch

Frequently asked questions

When will my order be dispatched?

Our small team tries our very best to dispatch orders as quickly as possible, usually on the very same day! Orders are dispatched Monday to Friday, excluding bank holidays and during our Christmas holidays. Possible delays could be caused by out of stock items or failed payment or security checks. If this is the case, we will contact you as soon as we can to discuss the issues so we can get your order to you as soon as possible. It is always helpful to include your daytime telephone number and email address when ordering so we can easily get in touch with you if there is an issue with your order.

Can I upgrade my postage?

Please get in touch with us as soon as possible and before your order has been processed if you would like to upgrade or amend the delivery service you have chosen. If additional payment is needed, we will need to take card payment over the phone.

Has my order been dispatched?

When you have placed an order with us you will receive an automated email confirming your order, you will also receive an automated email once your order has been dispatched. If the emails are not found in your junk folder, log into your account and check that your contact details are correct.

Can I change my delivery address?

We recommend always checking your email order confirmation once you have placed an order, to ensure your billing and delivery address are correct. We can only make amendments before your order has been processed, so please make sure you get in touch with us as soon as you can if you spot an error. If you would like to change the address on an order you have placed please get in touch - we may ask some additional security questions before making changes. You can also log into your account to update your personal details at any time.

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What Our Customers Say...

Vivienne Sadler

Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!

April Luescher

Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?

Jenny Kirkwood

Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?

Jaquie

It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.

Hayley Meredith

I just wanted to say thank you for the amazing service from Kernowcraft. I find your website easy to navigate, products good quality and the delivery is second to none!

Frank Wilson

It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!

Helen Bowles

I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.

Kim Thomson

I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.

Mihaela Ciubotaru

I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.

Claire

I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.

I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!

Rhiannon Piper

The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.

Maggi Henman

I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.

Sarah Tiley

Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.

Dorota Todd

I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.

Christine Wood

Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.

Deborah Roberts-Barter

I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!

Lauren Jodie Piercy

Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.

Helen

Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!

Catriona

Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website.

Daniel Coe

The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.

Lynn Carson

I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.

Gloria Williams

I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!

Eve

The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!

George Inglis

Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.

Denise Mountain Pike

I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.

Janice Scragg

Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!

Claire Hall

Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!

Catherine Warwick

Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!

Julia Schofield

I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.

Lydia Farrow

Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.

Joel Martin

Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!

Jill Hammersely

I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.

Lenna

Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.

Marshal

Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.