Delivery
Delivery From The UK
All orders are dealt with promptly – we make every effort to get your goods to you as soon as we can as we know how important it is for you to receive your order quickly.
Orders are dispatched Monday to Friday, excluding bank holidays and during our Christmas holiday.
Possible delays may be caused by out of stock items, failed payment or security checks. We will contact you as soon as we can to discuss the issues so we can dispatch your order as soon as possible. Please leave a telephone number and email address should we need to contact you regarding your order. (This information is for our use only we do not share your details with other companies)
UK DELIVERY: DELAYS EXPECTED WITH ROYAL MAIL STRIKES
Delivery charges for all orders are based on the weight of your order and calculated in your shopping basket.
| UK DELIVERY OPTIONS | ESTIMATED DELIVERY TIME | PRICE |
UK Standard: Non-Tracked Delivery
|
2-4 Days | £3.95 |
UK Standard Heavy Parcel: Non-Tracked Delivery For Orders Over 1.5KG
|
2-4 Days | From £6.95 |
UK Express: Tracked Delivery - Not Signed For Service
|
1-2 Days | £4.95 |
UK Special Delivery: Priority Signed For Service
|
1 Day | From £7.95 |
Please note that if a force majeure event occurs, Kernowcraft, Royal Mail and other couriers used by Kernowcraft are not liable for any delays that are caused by the event. Reimbursement for Special Delivery, Priority Signed for Service deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched.
PRODUCTS THAT CAN CAUSE DELAYS IN DISPATCH
A few of our large items are shipped directly from the manufacturer like the Jeweller's Work Benches - you will find a note on the description of any relevant items to alert you to this. In this situation, we will contact you if we anticipate any delays in dispatch to discuss this before proceeding with your order.
INTERNATIONAL DELIVERY
UPDATE: We have temporarily paused international deliveries.
Due to serious delays in transit times along with changes in compliance with new Brexit regulations we have temporarily paused international (non UK) orders. We will resume international deliveries as soon as we can - we are working towards reinstating this as soon as we can. Apologies for the inconvenience and thank you for your patience during this time.
Click & Collect
We have closed our counter service however you can place an order for collection at our office in Bolingey, Perranporth, Cornwall - see below for full details on how to do this.
Read FAQs on Click & Collect here
HOW TO PLACE A WEBSITE ORDER FOR COLLECTION:
- Shop as usual on the website and enter the code COLLECTIONONLY in the gold 'offer code' box in the shopping basket and click the 'Apply Offer' button - this will remove the delivery charge. (Note: the gold offer box is in the shopping basket, not the final pages of the checkout).
- Ensure that the code displays and removes the delivery charge.
- Continue to checkout as usual.
- A word of caution: please check you have entered the code correctly - check that the code 'COLLECTIONONLY' displays on your order at checkout and on your order confirmation email OR your order will be dispatched to your delivery address.
- You will be sent an automatic order confirmation email which will also display the code.
- When your order is ready for collection you will be sent an automatic 'dispatch confirmation email' (this does not mean we've posted your order). Please do not travel to collect your order before receiving this email.
All orders are processed in date order so your order will most likely be ready to collect the following day.
HOW TO PLACE A PHONE ORDER FOR COLLECTION:
- Call us on 01872 573888, we are available on the phone Monday to Friday from 8.30am to 4.30pm
- We will take payment for your order over the phone so have a credit or debit card ready to pay with.
- You will be sent an automatic order confirmation email
- When your order is ready for collection you will be sent an automatic 'dispatch confirmation email' this does not mean we've posted your order. Please do not travel to collect your order before receiving this email.
- All orders are processed in date order so your order will most likely be ready to collect the following day.
Frequently Asked Questions
| How much will my postage be? | The price of shipping per order will be calculated in your shopping basket, the price will be based on the weight and destination of your order. Please see the information above. |
| Do you ship overseas? | Due to serious delays in transit times along with changes in compliance with new Brexit regulations we have temporarily paused international (non UK) orders. We will resume international deliveries as soon as we can - we are working towards reinstating this as soon as we can. Apologies for the inconvenience and thank you for your patience during this time. |
| When will my order be dispatched? | All orders are dealt with promptly – we make every effort to get your goods to you as soon as we can as we know how important it is for you to receive your order quickly. Orders are dispatched Monday to Friday, excluding bank holidays. Possible delays could be caused by out of stock items or failed payment or security checks, we will contact you as soon as we can to discuss the issues so we can dispatch your order as soon as possible. Please leave a telephone number and email address should we need to contact you regarding your order. |
| Can I have next day delivery? | We offer a Special Delivery, Priority Signed for Service, with this service your order should arrive next day but this is not guaranteed. Orders for Special Delivery must be placed by 12 noon, heavier parcels over 1.5Kg will be sent with a courier these orders need to be placed by 10.30am so we have time to book the parcel in for collection. If you are unsure if your order will be dispatched that day please get in touch with us to check. Please be aware that this delivery service does not include Saturday and Sundays, if you order on a Friday it will be delivered on the following Monday. Please note not all items are available with Special Delivery, Priority Signed for Service. Reimbursement for Special Delivery, Priority Signed for Service deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched. |
| Has my order been dispatched? | When you have placed an order with us you will receive an automated email confirming your order, you will also receive an automated email once your order has been dispatched. If the emails are not found in your spam folder, log in to your account and check your contact details are correct or call us in the office and speak to one of the sales team so we can check your email address is correct. |
| I need to upgrade my postage | If you wish to upgrade or amend the delivery service you have chosen, please let us know before your order has been processed. If additional payment is needed we will need to take card payment over the phone. We would advise you to leave a telephone number with us so we can call you once the changes have been made. |
| Can I change my delivery address? | If you log in to your account you can change all of your personal details as needed. If you want to change an address on your order after you have placed it we may ask some additional security questions before we make any changes. We can only make amendments before the order has been processed, please make sure you could call us as soon as possible. |
| What do I do if I've used the wrong address? | Please always check your order confirmation straight away which will be emailed to you immediately after you have placed your order. Please make sure your billing and delivery address details are correct and contact us straight away if any amendments are needed. |