All orders are dealt with promptly – we make every effort to get your goods to you as soon as we can as we know how important it is for you to receive your order quickly.
Our aim is to dispatch orders placed before 12 noon the same day, where possible. Orders are dispatched Monday to Friday, excluding bank holidays.
Possible delays could be caused by out of stock items, failed payment or security checks. We will contact you as soon as we can to discuss the issues so we can dispatch your order as soon as possible. Please leave a telephone number and email address should we need to contact you regarding your order. (This information is for our use only we do not share your details with other companies)
Delivery charges for all orders are based on the weight of your order and calculated in your shopping basket.
|UK DELIVERY OPTIONS||PRICE|
|UK Standard Delivery||£2.99 to £4.99|
|UK Next Day Delivery||From £7.95|
|UK Saturday Delivery||From £14.00|
Please note that if a force majeure event occurs, Kernowcraft, Royal Mail and other couriers used by Kernowcraft are not liable for any delays that are caused by the event. Reimbursement for Next Day deliveries that have been delayed due to factors out of our control cannot be processed after the order has been dispatched.
A few of our large items are shipped directly from the manufacturer like the Paragon Kiln and Jeweller's Work Benches - you will find a note on the description of any relevant items to alert you to this. In this situation, we will contact you if we anticipate any delays in dispatch to discuss this before proceeding with your order.
Any items that are out of stock but are expected back into stock within a couple of weeks will be kept on back order and forwarded to you when they become available at no extra cost (UK orders only). We may hold orders if we expect an out of stock item to arrive within a couple of days, we will contact you to let you know. We reserve the right to remove out of stock items from the order if we anticipate a long delay. You will be notified if we cannot keep an item on back order. Wherever possible orders received before 12 noon will be sent the same day.
Delivery charges are based on the weight of your order and start from as little as £5.95. The website will calculate your postage cost at the checkout.
|INTERNATIONAL DELIVERY OPTIONS||PRICE|
|Europe Standard Delivery||From £5.95|
|Europe Signed for Delivery||From £9.00|
|Rest of World Standard Delivery||From £6.95|
|Rest of World Signed for Delivery||From £10.50|
Whilst we have done our best to ensure delivery prices are calculated correctly, we do reserve the right to make changes if there is an error.
PLEASE NOTE: A few large items are shipped directly from the manufacturer, like the Kiln and Jeweller's Work Bench and may incur an additional charge for shipping outside the UK, you will find a note in the description of any relevant items to alert you to this. In this situation, we will contact you to discuss this before proceeding with your order.
|COUNTRIES IN ZONE 1||COUNTRIES IN ZONE 2|
|All other countries |
Europe and countries
in Zone 1)
If you are ordering from a country outside the EU fiscal area, you will not have to pay VAT. You will have the VAT (currently 20%) removed from your order when you reach the payment page. The prices displayed on the product pages and in your basket include VAT (excluding books), the VAT will be removed from your order when you go through the checkout and reach the payment page.
* From non-EU fiscal area countries (that is most countries outside of Europe)
If you are ordering from a VAT registered business within the European Union and can provide us with a valid EU VAT registration number, full company name and address, contact name, phone number and email address we can set up an account for you so you do not pay the VAT.
We will need to set up the account prior to you placing your order. Please contact us via email with all of your company information so we may validate your details before setting up your account.
Once this is completed we will email you to let you know so you can start ordering via the website. You must log in to your account before you place your order to qualify for zero VAT, this cannot be adjusted after the order has been placed, whilst the price displayed on the product pages and shopping basket will include VAT (excluding books), the VAT will be removed from your order when you go through the checkout and reach the payment page.