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How To Order

We want you to enjoy shopping with Kernowcraft as much as you enjoy your hobby which is why we have made it easy to place your order - in a way that suits you. We know your time is precious, so we have given you alternative ways to make placing an order quicker & simpler.


Why not shop from the comfort of your own home, purchase your items online and then let us deliver your gems and jewellery making essentials to your door. You can Shop online on our secure website 24 hours a day at your convenience. Our website is easy to navigate and even if you have never shopped on the internet before you will find our website simple & easy to use. We are constantly updating our site with new stock, special offers, jewellery ideas, projects and photos, so check the site regularly to make sure you don't miss out on some great offers and new products to make your jewellery creations that bit more special.


Speak to one of our friendly team. We know at times you would much rather speak to someone in person to place your order, ask for advice or for help selecting the perfect coloured stone for that special project. We are here waiting to help - simply call us on 01872 573888, place your order over the phone and we will prepare and dispatch your order as soon as possible. We process all orders as soon as we can - if you order before 12 noon we do our best to send your order the same day. We are here to take your calls Monday to Friday 8.30am - 4.30pm. Outside of office hours we have an answerphone, so leave us a message and we'll call you back. If you are placing an order over the phone we will need your credit or debit card details to take payment.


You are welcome to post your order to us with your credit or debit card details or with a cheque or postal order. Most of our customers now prefer to place their order by phone or website as you will receive your order much quicker. We would advise you to call us first to work out the order total for cheque or postal orders so there is no delay if the amount is incorrect. Please make cheques & postal orders out to Kernowcraft Ltd.


We don’t have a shop, but we do offer a counter service for those of you who would prefer to place the order in person and choose the items yourself or if you’re unsure what you need, get advice from one of our knowledgeable team. To make things simpler you may want to bring a list of products codes with you so our friendly staff can bring the items to the counter for you to look at. We accept credit/debit card and cash at the counter.


Here at Kernowcraft we cover most forms of payment making it easier for you to place your order at your convenience. You can place your order on our website, over the phone, through the post or in person.
We accept the following forms of payment:

Online: Credit/Debit Cards (including American Express) & PayPal
Over the phone: Credit/Debit Cards 
In person: Credit/Debit Cards & Cash
Post: Credit/Debit Cards or Postal order.
Accepted Credit/Debit Cards include: Visa, Mastercard, Maestro, American Express or Electron


All prices on the website include VAT at 20% where applicable.

We try to give you the best prices we can and will try to hold our prices wherever possible however we do reserve the right to change prices at any time. When we can get items at a better price we will pass on the benefits to you as well. Our full range of stock is available on the website and is therefore the most up to date source of pricing. When we produce printed highlights catalogues or flyers the prices will be accurate at the time of printing, however please note these may be subject to change and we reserve the right to amend our prices to accommodate the current market values. We are sure you understand that occasionally there are unexpected price changes from suppliers and fluctuations in the world markets, therefore the website is always the best reference for up to date information.


The vast majority of the stones we supply are natural and inevitably colours, markings and cuts may vary from the images shown. We do however make every effort to supply stock of consistent quality. Images on this website are not to scale, although sizes are given wherever possible. We have made every effort to picture products and colours as accurately as possible. Although we photograph some items set with stones as a visual aid, all mounts are supplied without stones unless stated. Where necessary all items comply with EC Nickel regulations.


If you are ordering from a country outside the EU fiscal area, you will have the VAT (currently 20%) removed from your order at checkout. The prices displayed on the product pages include VAT (excluding books), so the price you will actually pay for your order will be reduced when you checkout.

* From non EU fiscal area countries (that is most countries outside of Europe)VAT REGISTERED BUSINESS ORDERS FROM EUROPE

If you are ordering from a VAT registered business within the European Union and can provide us with a valid EU VAT registration number, full company name and address, contact name, phone number and email address we can set up your account so that you do not pay the VAT at checkout ( this will need to be done by us before you place your first order ) Please contact us via email with all your company details and we will check that your details are valid before setting up your account for you. Once this is completed we will email you to let you know so you will be able to order via the website. You must login to your account to qualify for zero vat, this cannot be adjusted after the order has been placed, whilst the price displayed on the product pages and shopping basket will include VAT ( excluding books), the VAT will be removed from your order when you go through to checkout and pay for your order.


We supply everyone from hobbyists to silversmiths, schools & shops. As we do not differentiate between our customers, our prices are the same whether you are ordering for retail or wholesale purposes. We know you share our passion for making beautiful jewellery so we want to reward you for buying more! You will notice that we have hundreds of excellent quantity discounts; the more you buy of an item the better price you will get and on some items this can be as much as 45% cheaper.


Occasionally we will email our customers discount/promotional codes or have ongoing promotions on the website. To receive the special offer, you will need to correctly enter your promotional code in the ‘Gift Voucher / Offer Code’ box in the shopping basket and click 'apply offer'. Please note that you may only use one promotional code per order. Special offer discounts apply to goods value only, not delivery. Each promotional code has an expiry date and we regret any orders received after the cut off time will not qualify for the discount. To avoid disappointment, please always remember to enter your promotional code in the shopping basket and click ‘apply offer’ then check the discount has been applied and minimum order value reached before completing your order. We also suggest you check your email order confirmation straight away as we regret we cannot amend the order once it has been dispatched from our system. If there is a minimum order value requirement, this applies to product value and does not include any delivery charge. We reserve the right to amend or withdraw promotions at any time and for any reason without prior notice. Sometimes certain products may not be possible to include in a discounted offer so for clarity they may be removed from the website for the duration of the offer. If you added excluded items to your shopping basket before they were removed from the website and the discount offer was live, these may still be included within your order but will not be at the discounted price. We reserve the right to refuse, restrict or limit orders. If an order is placed with a discount code where an item is out of stock and goes onto back order we will try to keep this on back order at the discounted price, however we reserve the right to cancel back orders where there is a significant price change (due to current fluctuations in the exchange rate this may cause an increase in prices on back order items, wherever possible we are absorbing the differences in price but on some items we may not be able to hold the discounted price, if this affects your order you will be contacted by one of our sales team). 


To receive discount codes and details of other special offers, join our VIP list to sign up to our jewellery news email newsletter - which can be found at the bottom right of any page, just add your email.