Click & Collect

Place an order for collection at Kernowcraft in Bolingey, Perranporth, Cornwall

How To Place A Website Order For Collection

Once you have reached the checkout, select the 'Collect In Person' option within the delivery options.
Once your order has been placed, you will be sent an automatic order confirmation email.
When your order is ready for collection you will receive an email letting you know that your order is ready for collection from our studio during opening hours. Please do not travel to collect your order before receiving this email.

How To Place A Phone Order For Collection

Call our team on 01872 573888 to place your Click & Collect order over the phone.
We are available on the phone Monday to Friday from 8.30am to 4.30pm. We are closed weekends, bank holidays and during our Christmas holidays.
We will take payment for your order over the phone so please have a credit or debit card ready to pay with.
Once your order has been placed, you will be sent an automatic order confirmation email.
When your order is ready for collection you will receive an email letting you know that your order is ready for collection from our studio during opening hours. Please do not travel to collect your order before receiving this email.

All orders are processed in date order so your order will most likely be ready to collect the following working day. Please note, as an e-commerce business we do not have a physical shop to browse or counter service available during your visit.

How to find us

Kernowcraft Rocks & Gems Ltd
Penwartha Road
Bolingey
Perranporth
Cornwall, UK
TR6 0DH

Collection is available Monday to Friday, 8.30am to 4.30pm.

We are closed weekends, bank holidays and during our Christmas holidays.

You will find us about 100 yards past the Bolingey Inn next to the fishing lakes. We have a free car park at the front of our building for customers to park in and our building is a dark turquoise colour so not easy to miss! Sometimes sat navs will direct you to a cul de sac just before our building, if so just go a little further up the road and you will find us.

What to bring with you

Your order number and order confirmation or dispatch email
The credit or debit card you paid with
If you paid with PayPal please bring ID matching the name on your payment

See you soon!

Frequently asked questions

When will my order be ready to collect?

Your order will be ready to collect when you receive an email letting you know your order is ready for collection. This will most likely be the following working day as we process all our orders in date order. Please do keep in mind that Mondays are our busiest day so if you order over the weekend your order may not be ready to collect until Tuesday.

Can I collect the same day?

Orders will usually be ready for collection the following working day. If you have a small but urgent order without lots of special requests, then we may be able to get it ready for you on the same day (with the exception of Mondays!). Give our team a call on 01872 573888 to see if this is possible.

What if I want to return or exchange something from my order?

Any items that you would like to return for a refund or exchange for something else can be processed in the same way as any other order - please see our returns policy for full details. You can either post your items back to us in the post following our guidelines, or you are welcome to drop off/post your return through our letterbox. Please note we cannot process returns or exchanges returned to us in person while you wait.

Do you have a physical shop or counter service I can visit?

We do not have a physical shop to browse or a counter service available to visit, everything is online ready for you!

Can I hand-pick stones when I come to collect my order?

This is not a service we currently provide within our studio however we do recommend using our special requests service when placing your order online. Whether you're after matching pairs, a particular colour, pattern or shape, just let us know in your shopping basket and our small team will personally spend time trying our very best to select the perfect gemstone for you.

Get In Touch

About Kernowcraft

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What Our Customers Say...

Deborah Roberts-Barter

I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!

I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!

Marshal

Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.

Vivienne Sadler

Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!

Joel Martin

Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!

April Luescher

Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?

Claire

I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.

Helen

Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!

Jill Hammersely

I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.

Lenna

Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.

Maggi Henman

I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.

Frank Wilson

It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!

Hayley Meredith

I just wanted to say thank you for the amazing service from Kernowcraft. I find your website easy to navigate, products good quality and the delivery is second to none!

Helen Bowles

I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.

Julia Schofield

I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.

George Inglis

Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.

Frank Wilson

I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working.

Daniel Coe

The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.

Claire Hall

Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!

Eve

The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!

Catherine Warwick

Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!

Catriona

Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website.

Lynn Carson

I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.

Christine Wood

Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.

Sarah Tiley

Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.

Lydia Farrow

Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.

Dorota Todd

I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.

Gloria Williams

I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!

Lauren Jodie Piercy

Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.

Denise Mountain Pike

I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.

Jenny Kirkwood

Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?

Rhiannon Piper

The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.

Kim Thomson

I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.

Janice Scragg

Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!

Jaquie

It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.

Mihaela Ciubotaru

I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.