Jobs At Kernowcraft

Order Dispatch & Customer Service Assistant

THE ROLE:

You will be an integral part of a small team responsible for picking and dispatching online & phone orders and dealing with all customer contact, via phone and email.

• Full time, permanent role
• Monday to Friday 8.30am to 4.30pm. 37.5 hours per week
• Start date: asap

Examples of what we need you to do:

• Deal with customer enquiries & take orders over the phone
• Respond to customer emails
• Pick and pack orders ready for dispatch
• Process customer returns
• Stock replenishment

ABOUT YOU:
Experience:

• Previous experience in a customer focused role

Aptitudes and skills:

• Confident and able to work with own initiative
• Team player
• Computer literate (Microsoft Office) & able to type at a reasonable speed.
• Proactive and motivated
• Excellent attention to detail
• Excellent communication skills (written and spoken)
• Good time management, able to work well under pressure & prioritise workload
• A base level of fitness as the role is active and not solely desk bound
• An interest in learning about our products, you will enjoy building your own product knowledge to help answer customer queries. Experience or interest in learning to make jewellery would be an advantage but not essential.

HOW TO APPLY:
Please send an up to date cv with a covering letter telling us why you would like to work for Kernowcraft and why you would be a good fit for this role to {~99|104|91|108|57|100|94|107|103|104|112|92|107|90|95|109|39|92|104|102~} 

Closing Date: TBC

Start Date: ASAP

Order Dispatch Assistant - Part Time

To help with picking and packing orders for dispatch, replenishing stock in the busy run up to Christmas.

• Part time, hours to be discussed (our office full time office hours are Monday to Friday 8.30am to 4.30pm)
• Temporary role with role with possibility of extending hours and contract

HOW TO APPLY: 

Please send an up to date cv with a covering letter telling us why you would like to work for Kernowcraft and why you would be a good fit for this role to {~99|104|91|108|57|100|94|107|103|104|112|92|107|90|95|109|39|92|104|102~}

No recruitment agencies please.