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Jobs At Kernowcraft

Ecommerce Customer Service & Order Dispatch Assistant

We’re looking for someone who enjoys providing fantastic customer service (and is ideally passionate about jewellery!) to join our close-knit team on the outskirts of beautiful Perranporth. If you’re confident dealing with customers on the phone and online, as well as having an eye for detail then get in touch with us.

What we do

At Kernowcraft we supply amateur jewellery makers and professionals with the tools they need to bring their ideas to life. From sourcing beautiful gemstones from around the world; to creating instructional videos to inspire budding jewellers – we have a passion for creativity.

As a well-established business, we’ve seen massive growth over the last year as more people have embraced jewellery making as hobby they can do from home, as well as something that’s a great creative outlet! We’re now looking for someone to join our small but growing team.

The Role:

You will be an integral as part of a small team responsible for dispatching orders and dealing with all customer contact, via phone and email.

  • Full time, permanent role
  • Monday to Friday 8.30am to 4.30pm. 37.5 hours per week
  • Covid Secure workplace (able to remain open through lockdown)
  • Start date: asap

Examples of what we need you to do:

  • Deal with customer enquiries & take orders over the phone
  • Respond to customer emails
  • Pick and pack orders ready for dispatch
  • Process customer returns
  • Stock replenishment

About you:


  • Previous experience in a customer focused role

Aptitudes and skills:

  • Computer literate (Microsoft Office: Outlook, Word, Excel) & able to type at a reasonable speed.
  • Proactive and highly motivated
  • Excellent attention to detail
  • Excellent communication skills (written and spoken)
  • Good time management and able to work well under pressure
  • A team player
  • A base level of fitness as the role is active and not solely desk bound
  • An interest in our products, you will enjoy building your own product knowledge to help answer customer queries. Experience or interest in learning to make jewellery would be an advantage.

How To Apply:

Please send a covering letter explaining why you would be our ideal candidate along with your CV to {~102|107|94|111|60|103|97|110|106|107|115|95|110|93|98|112|42|95|107|105~}

Applications without a covering letter will not be considered.

Closing Date: TBC

We are keen to build a team who is as passionate about jewellery making as our customers and who pride themselves on providing the very best in customer service. If you think you have the skills to be a valuable part of the Kernowcraft team but don't see the job for you advertised here, then please send your CV and cover letter telling us about yourself and what you think you could offer to {~102|107|94|111|60|103|97|110|106|107|115|95|110|93|98|112|42|95|107|105~}

No recruitment agencies please.