Your privacy & security are of the utmost importance to us. We make every effort to ensure our transaction process is safe and that your personal information is secure. We don't share your details with other companies and there has never been fraudulent use of a credit or debit card as a result of purchases made with us. We want you to be happy and feel completely safe shopping with us. Our website and computer systems use the very highest standards of security and encryption software and our servers are continually being updated with the latest security updates. You can be confident that you can relax and enjoy a safe and secure shopping experience at Kernowcraft.
Kernowcraft is fully PCI compliant to the standards set out by the Security Standards Council and holds a certificate of PCI DSS Merchant Compliance. Security Metrics recognises Kernowcraft for its efforts to reduce credit card theft and fraud. By achieving PCI certification, Kernowcraft is maintaining rigorous data security standards to ensure that customer's credit card information remains safe and secure. This means that they regularly scan our systems and test our procedures to ensure customers security it upheld to the highest standards..
Our website is checked and verified with a valid security certificate showing our website is secure and encrypted and safe to use. You will see a padlock in the url address bar to show it is a secure connection.
We take part in the 3D Secure Authentication scheme to provide extra security for our shoppers. This involves setting up a password for your card for online use. You will probably have heard about this additional security feature from your card issuer, if not you can request information directly from your card issuer. We would advise you to set up a secure password as it is extra protection when shopping online. It may also help prevent any potential delays due to additional security checks being needed before processing your order.
We take card security very seriously, so for particular orders we may need to run some extra security checks on your billing address before processing your payment. Please ensure that you supply us with the exact billing address, as used by your bank for address verification purposes (this is usually your address exactly as it appears on your bank or credit card statement) as our bank may ask yours to verify this. It is important to be accurate with this information and will avoid any delays on processing your order. Although these extra checks can cause small delays, our aim is to get your order sent out to you as soon as possible and we can usually complete them in a day or two at the most.
We are committed to protecting your privacy and will not pass on or sell your personal information to any third party (except in a few cases where a third party is necessary to assist in the process and despatch of your order). We keep a secure database of your contact details, so we can contact you quickly if there is a query on your order. We try to process your order as quickly as possible and try to avoid any delays, so having your telephone number to contact you if there is a query will mean you still receive your order on time. We will never share your information with other companies without your consent and will not bombard you with junk mail.
Your privacy and security are of the utmost importance to us. For more information on privacy and to read our privacy notice click here.