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Help & Information

The pages listed below constitute our full terms and conditions broken down into easy readable sections to help you find the information you need.

Disclaimer

By purchasing from Kernowcraft you agree to be bound by these terms and conditions. Kernowcraft endeavour to keep the site up to date but cannot guarantee that the site and its contents are completely free of technical errors. While we try to ensure that all details (including prices) displayed on this website are correct and up to date, we cannot be held responsible for their accuracy. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Copyright

Kernowcraft is a registered trademark. All rights, including copyright, in the content of the kernowcraft.com web pages are owned or controlled by Kernowcraft Rocks & Gems Ltd. In accessing kernowcraft.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the images, text and any other content of the kernowcraft.com web pages for any other purpose whatsoever without the prior written permission of Kernowcraft Rocks & Gems Ltd.

The contents of this website including images, photographs, written text and design are protected by copyright owned by Kernowcraft Rocks & Gems Ltd. The contents of this website and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials on the site for the sole purpose of placing an order with Kernowcraft or using the site as a shopping resource. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of the site.

Registered Company Details

Kernowcraft Rocks & Gems Ltd, Penwartha Road, Bolingey, Perranporth, Cornwall, UK, TR6 0DH

T. 01872 573888 | E. [email protected]

Registered in England 00984779 | VAT no: GB131646879 

Online Growth Project: Kernowcraft received a grant towards a Digital Transformation and Growth Potential project. The project included Implementation of SelectCommerce alongside a full review and changes to customer journeys as well as stock control workflow and accounts integration. It is part-funded by the European Regional Development Fund.

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What Our Customers Say...

Kim Thomson
I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.
Lauren Jodie Piercy
Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.
Claire
I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.
Lynn Carson
I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.
Denise Mountain Pike
I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.
Catherine Warwick
Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!
Eve
The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!
Jenny Kirkwood
Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?
Marshal
Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.
Helen
Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!
George Inglis
Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.
Mihaela Ciubotaru
I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.
Vivienne Sadler
Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!
Julia Schofield
I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.
Jill Hammersely
I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.
Frank Wilson
It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!
Deborah Roberts-Barter
I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!
Janice Scragg
Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!
Lenna
Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.
Frank Wilson
I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working.
Daniel Coe
The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.
Helen Bowles
I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.
April Luescher
Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?
Claire Hall
Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!
Christine Wood
Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.
Jaquie
It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.
Maggi Henman
I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.
Joel Martin
Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!
Rhiannon Piper
The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.
Gloria Williams
I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!
Catriona
Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website. 
A
I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!
Dorota Todd
I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.
Hayley Meredith
I just wanted to say thank you for the amazing service from Kernowcraft.  I find your website easy to navigate, products good quality and the delivery is second to none!
Sarah Tiley
Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.
Lydia Farrow
Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.