Our FAQ page answers most common questions.

If you need more help, email us at hello@kernowcraft.com.

For order enquiries, please include your order number (or postcode) and a daytime phone number. You can also check your order status anytime in your account.

Yes, you can call our team on 01872 573888 during our weekday office hours:

• Hours: Monday to Friday, 8:30am–4:30pm.
• Closures: We are closed on weekends, bank holidays and during Christmas.
• Voicemail: If calling out of hours, please leave a message on our answerphone for a callback.

If you need to reach us by mail, our registered office and warehouse address is:

Kernowcraft Rocks & Gems Ltd
Unit 14
Threemilestone Industrial Estate
Threemilestone
Truro
Cornwall, UK
TR4 9LD

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