Our small team enjoy a little break over the Christmas period, our last day will be the 20th of December and we will reopen on the 2nd of January 2020.
You can still place your order on the website and it will be dispatched as soon as possible when we return in the New Year.
LAST AVAILABLE DISPATCH DATE BEFORE CHRISTMAS HOLIDAYS
RETURNING FROM CHRISTMAS HOLIDAYS
|Friday 20th December 2019|
|Telephones will be open 8.30am to 4.30pm on Thursday 2nd of January 2020. Counter service will be open from Friday 3rd of January, available from |
Using Royal Mail services for Christmas period. For parcels under 1.5Kg
|UK DELIVERY – parcels under 1.5Kg||LAST DISPATCH DATE|
|2nd Class||Wednesday 18th December|
|1st Class Service||Friday 20th December|
|Special Delivery by ||Friday 20th December|
|Saturday Guaranteed||Friday 20th December|
Use the code as many times as you like until New Year's Day!
Simply enter SHINE in the gold offer box in the shopping basket and click apply to activate the discount. T&Cs apply
Last dispatch date for free delivery offer (2nd class) before Christmas is Wednesday 18th of December.
Using Standard and Signed for Airmail services for Christmas period. For parcels under 1.5Kg
|DESTINATION||SUGGESTED LAST DISPATCH DATE|
|Africa, Asia, Caribbean, Central and South America, Far and Middle East||9th December|
|Cyprus, Malta||10th December|
|Eastern Europe (except Czech Republic, Poland and Slovakia)||11th December|
|Australia, Greece, New Zealand and Turkey||12th December|
|Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA||14th December|
|Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland||16th December|
|Belgium, France, Ireland, Luxembourg||18th December|
All your questions answered about ordering over Christmas and New Year...
Q: What happens if I place my order after the 20th December when you are closed for your Christmas break?
A: You can still place your order on our website over the Christmas period, we will be back to work on
Q: Why haven’t I received my order confirmation?
A: Check your email address is correct, we have so many
Q: If I place an order and request Next Day Delivery after you have closed for your Christmas break, when will it get dispatched?
A: Any orders placed after the cut off time on 20th December will be processed when we return to work on 2nd January. We will process the orders in date order. Next Day Deliveries will be prioritised and dispatched first.
Q: If I place an order for a gift voucher to be sent by email will I receive it in time for Christmas?
A: If you place your order before we close on the 20th December we will process your email gift voucher order. If you place your order after this time your order will be processed on our return on the
Q: I have forgotten to add something to my order… can I add to it or merge orders?
A: If you realise you have forgotten something, usually you can contact us and add an item to your order as long as the order has not been dispatched. Unfortunately, whilst the Kernowcraft team is out of the office during Christmas between 21st December - 1st January, we are unable to do
Q: I forgot to add my discount code… can you add it now?
A: If you place an order and have a discount code please make sure you type it in correctly and click “Apply Offer”. Then check your shopping basket to make sure the code has been applied before you continue to payment. If you have forgotten to add the discount code,
Q: Why hasn’t my discount code worked?
A: Check that you have typed the code into the “Gift Voucher/Offer Code” box correctly and have clicked “Apply Offer”. Most of our discount codes have a minimum spend associated with the offer, please note postage is not included in the order value it applies to goods only. Please check that the value of the goods (Sub-Total) in your shopping basket is over the minimum spend requirement. Go back to the offer page or email to check on any details you may have missed. Check you have placed your order within the active dates of the offer. Our offers are set to be active within a specific time frame, check you have the correct date. If you have ordered after the offer end date the discount code will no longer be active.
Q: What happens if there is an out of stock item on my order?
A: If the item was out of stock when you placed your order, a pop up notice would of highlighted this when you added it to your basket, if the item is available for
Q: Where is my parcel… it normally arrives quite quickly.
A: If you have received notification that your order has been dispatched, the speed of the delivery will depend on which service you have chosen. Standard delivery for small parcels under 1.5Kg will be sent on a 1st class service with Royal Mail which normally takes a couple of days, this is not a tracked or guaranteed service. Orders using a free delivery discount code will be sent on a 2nd class service with Royal Mail. Parcels over 1.5Kg will be sent with a courier which can take 3 – 5 days. During busy times and bad