Our small team enjoy a little break over the Christmas period, our last day will be the 20th of December and we will reopen on the 2nd of January 2019.
You can still place your order on the website and it will be dispatched as soon as possible when we return in the New Year.
LAST AVAILABLE DISPATCH DATE BEFORE CHRISTMAS HOLIDAYS
RETURNING FROM CHRISTMAS HOLIDAYS
|Thursday 20th December 2018|
|Telephones will be open 8.30am to 4.30pm on Wednesday 2nd of January 2019. Counter service will be open from Thursday 3rd of January 2019, available from |
Using Royal Mail services for Christmas period. For parcels under 1.5Kg
|UK DELIVERY – parcels under 1.5Kg||LAST DISPATCH DATE|
|1st Class Service||Thursday 20th December|
|Special Delivery by ||Thursday 20th December|
|Saturday Guaranteed||Thursday 20th December|
Using Standard and Signed for Airmail services for Christmas period. For parcels under 1.5Kg
|DESTINATION||SUGGESTED LAST DISPATCH DATE|
|Africa, Middle East||Tuesday 4th December|
|Asia, Cyprus, Far East, Malta, Eastern Europe, (excluding ||Friday 7th December|
|Caribbean, Central & South America||Friday 7th December|
|Australia, Greece, Turkey, New Zealand||Monday 10th December|
|Canada, Czech Republic, Italy, Poland & USA||Friday 14th December|
|Finland, Sweden||Friday 14th December|
|Austria, Denmark, Germany, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland||Monday 17th December|
|Belgium, France, Ireland, Luxembourg||Tuesday 18th December|
All your questions answered about ordering over Christmas and New Year...
Q: What happens if I place my order after the 20th December when you are closed for your Christmas break?
A: You can still place your order on our website over the Christmas period, we will be back to work on Wednesday
Q: Why haven’t I received my order confirmation?
A: Check your email address is correct, we have so many
Q: If I place an order and request Next Day Delivery after you have closed for your Christmas break, when will it get dispatched?
A: Any orders placed after the cut off time on Thursday 20th December will be processed when we return to work on Wednesday 2nd January. We will process the orders in date order. Next Day Deliveries will be prioritised and dispatched first.
Q: If I place an order for a gift voucher to be sent by email will I receive it in time for Christmas?
A: If you place your order before we close on the 20th December we will process your email gift voucher order. If you place your order after this time your order will be processed on our return on the
Q: I have forgotten to add something to my order… can I add to it?
A: If you realise you have forgotten something, usually you can contact us and add an item to your order as long as the order has not been dispatched. Unfortunately, whilst the Kernowcraft team is out of the office during Christmas between 21st December and 2nd of January, we are unable to do
Q: I forgot to add my discount code… can you add it now?
A: If you place an order and have a discount code please make sure you type it in correctly and click “Apply Offer”. Then check your shopping basket to make sure the code has been applied before you continue to payment. If you have forgotten to add the discount code,
Q: Why hasn’t my discount code worked?
A: Check that you have typed the code into the “Gift Voucher/Offer Code” box correctly and have clicked “Apply Offer”. Most of our discount codes have a minimum spend associated with the offer, please note postage is not included in the order value it applies to goods only. Please check that the value of the goods (Sub-Total) in your shopping basket is over the minimum spend requirement. Go back to the offer page or email to check on any details you may have missed.
Check you have placed your order within the active dates of the offer. Our offers are set to be active within a specific time frame, check you have the correct date. If you have ordered after the offer end date the discount code will no longer be active.
Q: What happens if there is an out of stock item on my order?
A: If the item was out of stock when you placed your order, a pop up notice would of highlighted this when you added it to your basket, if the item is available for
Q: Where is my parcel… it normally arrives quite quickly.
A: If you have received notification that your order has been dispatched, the speed of the delivery will depend on which service you have chosen. Standard delivery for small parcels under 1.5Kg will be sent on a 1st class service with Royal Mail which normally takes a couple of days, this is not a tracked or guaranteed service. Orders using a free delivery discount code will be sent on a 2nd class service with Royal Mail. Parcels over 1.5Kg will be sent with a courier which can take 3 – 5 days. During busy times and bad