Customer Comments
Kernowcraft have been selling jewelry making supplies since 1967, so unlike many online shops, we have over 40 years of retailing experience behind us. During that time we have built a reputation as one of the leading UK jewelry suppliers. Our customers have come to know us for our quick delivery, quality and outstanding customer service. You can be sure that when you shop with us you will receive a friendly and personal service. We love to hear feedback about our products and services so please feel free to email us with a review or feedback. Read some comments and reviews from other Kernowcraft customers here:
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"I'm a new customer, but nevertheless the service is excellent and rapid, all my wishes concerning the preferences of colours etc were answered - I'm a happy customer :) I'm sure to return on your website, there is so much to discover!"
Margareta, Finland
"Thank you all for your time and trouble in finding a stone for my daughters ring and for taking the time to clean and polish it. I have used your service for yyeeaarrrrssss...it's great. You are amazing people. You never let me down. Thank you."
Marcia Jeffry, Porthcawl
"Getting a parcel through the post is always exciting but my Kernowcraft parcels are the best! I have been making jewellery for a few years now and you guys are the best at offering a large range and great prompt delivery. Even to the south of france, middle of nowhere... thanks"
Ava Osbiston, South France
"My beads have kept me in full time work - helped by your efficiency - and finally I am becoming more organised. Just to say that I have found your service to me as a customer to be of a high standard with such courtesy - it really is much appreciated.
Penny Burke, East Sussex
"May I take this opportunity to say the new catalogue is great - a real inspiration. And I love the photos of Roxy and Spot, especially the one on the back page whose tail is wagging so fast it is a blur, so full of fun, just like our own Jack Russell! I hadn't realised Kernowcraft had been trading for so many years, but I'm not surprised, with such excellent quality products and customer service. Wishing you all a Happy Christmas and continued success for 2010."
Mandy Adams, Somerset
"Thank you very much for my order, this was the second order I have placed with you in the last week or two and I must say I am extremely impressed with your prompt service on both occasions, keep up the good work."
Jean Bufton, Kent
"I have been a customer for about 20 years, the quality of the stones and beads are amazing and I love the limited stones and beads. When the packages arrive I have a little ritual, I make myself a coffee and sit at the table at my patio windows with my design books and open each bag containing the goodies, holding them up to the light and getting excited and inspired my all the colours. My 11 year old daughter has now got in on the act, although she doesn't get the coffee!"
Maura Nicholson, Isle of Wight
"My thanks to Kernowcraft for their prompt and professional service. They are always friendly and helpful, always able to advise on products and delivery is prompt and often arrives the next day. I am delighted with the service and products and look forward to working with you in the future."
Graham Robinson, Kent
"I placed another order (on the 29th ) and I received the goods yesterday (1st Oct ) - What a fantastic service!"
Angela Barksby, Derbyshire
"As always the stones are tip top quality and exactly as described. Kernowcraft always fulfil special requests such as matching stones and so on and the fire opals were everything I wanted. Delivery speedy as ever and thrilled to receive my order next day. Many thanks again Kernowcraft for wonderful service."
Lynne Merchant, Wolverhampton
"Dear lovely persons at Kernowcraft, I just wanted to let you know that you hold my record for the speediest order return. Thanks very much for that, completely brilliant. Ordered one day, delivered the next. Thanks once again, you fabulous people."
Amanda Stephenson, Hertfordshire
"I have been ordering gems & findings for at least 25 years. I have always experienced helpful, polite and knowledgable attention when ordering from Kernowcraft. The service that you provide is second to none - long may you continue - with thanks."
Jon Ellis, Dorset
''I just wanted to thank you for your excellent customer service and excellent products. I will be shopping with you again in the future, and I've recommended you to my friends because they were impressed with the findings I bought from you.''
Jenny Butterfield, Pennsylvania USA
''I just want to say I am really impressed on the speed in which I got my order from you.''
Helen Parker, Milton Keynes
''I find the people I talk to are always extremely helpful - popping off to find out exactly what is available; interested (if what somewhat bemused!) as to why I need the gemstones. The shipping service is always excellent - next-day delivery is normal. The gemstones are always of a very high quality. Top-rate company.*****''
Carole Kirby, West Sussex
''Hi, I just wanted to say thank you for the quick response to my order, which arrived this morning; the stones are exactly what I wanted. It's nice to know some companies still care about customer service.''
John Martin, York
"I just had to write and tell you how impressed I am by your company. Once again, my order has been processed almost by return of post, and efficiently dealt with even to the extent of spotting that I had charged myself £1 too much! Your prices and quality are excellent and I will be dealing with your regularly."
Gill Vintner, Suffolk
"I started a Level 1 Silver Jewellery course 18 months ago as a complete beginner. Your site was suggested by my course tutor. I have found the website excellent; both clear and informative. Your service is excellent, order one day and my products are with me 48 hours later. The prices are extremely competitive when compared with other jewellery sites. The staff are knowledgeable and very helpful even with the daftest questions."
Helen Small, Dorset
"Many thanks for the care and attention given to such a small order. I am very pleased with everything and with your excellent service!"
Anne Brambleby, Essex
"Super quick as always and completley faultless!"
Linzi Hill, Devon
"I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you (including the package I received today, having only ordered it yesterday afternoon!) So thankyou very much and keep up the good work!"
Helen Bowles, Fife
"I go for quality all the time. That is why I use yourselves, your items are of good quality, some are very different and you have a large selection of each section of goods you supply. Your service is efficient and if at any time I have had to speak to one of your staff they have been helpful and efficient. Your deliveries are speedy, which I like as I want to get going on a project I hate waiting too long. I love your site, easy to look at, and I will certainly keep ordering from you."
Christine Chinn, Herefordshire
"I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable, too."
Julia Schofield, Cornwall
“I recently ordered 2 amber cabochons and your silver double-sided pendant, and requested that you make it up for me. I would like you to know how very pleased I am with this, not only with the amber, but also with the quality of the setting. Thank you very much; I look forward to doing further business with Kernowcraft."
June Saul, Isle of Mull
"Both are excellent [your business as a whole and your website in particular] - if only more businesses could be run like yours. Being very old-fashioned, I prefer the personal touch, which I am delighted to receive from one of your staff... always without exception, she is most helpful in every particular, whether it is selling me something or just advice on how to do it. I commend her to you."
Terry Lyons, Bristol
''Thanks so much for the super speedy delivery... I only ordered the beads yesterday afternoon and they were here at 9.30 this morning.''
Alison, Cambridge
If you would like to leave us some feedback on the service you received, click here to email us - we look forward to hearing your thoughts and suggestions.