Customer Comments
Kernowcraft have been selling jewellery making supplies since 1967, so unlike many online shops, we have over 40 years of retailing experience behind us. During that time we have built a reputation as one of the leading UK jewelry suppliers. Our customers have come to know us for our quick delivery, quality and outstanding customer service. You can be sure that when you shop with us you will receive a friendly and personal service. We love to hear feedback about our products and services so please feel free to email us with a review or feedback. Read some comments and reviews from other Kernowcraft customers here:
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"I must just say you girls look as if you're having a great time down there in Cornwall. I'm really envious...maybe I should move down there! I'm not one of your best customers yet but hopefully that will change when I get my studio set up and courses running! Meanwhile, I do appreciate greatly your helpfulness and prompt attention in dealing with my meagre orders such as they've been so far Keep up the good work! P.S. Those dogs are so sweet!!"
Kernowcraft review by Sue Hall, Tyne and Wear
"I'm a new customer, but nevertheless the service is excellent and rapid, all my wishes concerning the preferences of colours etc were answered - I'm a happy customer :) I'm sure to return on your website, there is so much to discover!"
Kernowcraft review by Margareta, Finland
"Thank you all for your time and trouble in finding a stone for my daughters ring and for taking the time to clean and polish it. I have used your service for yyeeaarrrrssss...it's great. You are amazing people. You never let me down. Thank you."
Kernowcraft review by Marcia Jeffry, Porthcawl
"Getting a parcel through the post is always exciting but my Kernowcraft parcels are the best! I have been making jewellery for a few years now and you guys are the best at offering a large range and great prompt delivery. Even to the south of france, middle of nowhere... thanks"
Kernowcraft review by Ava Osbiston, South France
"My beads have kept me in full time work - helped by your efficiency - and finally I am becoming more organised. Just to say that I have found your service to me as a customer to be of a high standard with such courtesy - it really is much appreciated.
Kernowcraft review by Penny Burke, East Sussex
"May I take this opportunity to say the new catalogue is great - a real inspiration. And I love the photos of Roxy and Spot, especially the one on the back page whose tail is wagging so fast it is a blur, so full of fun, just like our own Jack Russell! I hadn't realised Kernowcraft had been trading for so many years, but I'm not surprised, with such excellent quality products and customer service. Wishing you all a Happy Christmas and continued success for 2010."
Kernowcraft review by Mandy Adams, Somerset
"Thank you so much for dispatching my first order so quickly – I only posted it on the Monday and my goods arrived first thing on the Wednesday – you get 10/10! I can name many mail order companies who could learn from you! The service and quality of your goods is excellent. P.S. Love to Roxy and Spot!"
Kernowcraft review by Susan Hall, Tyne and Wear
"Thank you very much for my order, this was the second order I have placed with you in the last week or two and I must say I am extremely impressed with your prompt service on both occasions, keep up the good work."
Kernowcraft review by Jean Bufton, Kent
"I have been a customer for about 20 years, the quality of the stones and beads are amazing and I love the limited stones and beads. When the packages arrive I have a little ritual, I make myself a coffee and sit at the table at my patio windows with my design books and open each bag containing the goodies, holding them up to the light and getting excited and inspired my all the colours. My 11 year old daughter has now got in on the act, although she doesn't get the coffee!"
Kernowcraft review by Maura Nicholson, Isle of Wight
"My thanks to Kernowcraft for their prompt and professional service. They are always friendly and helpful, always able to advise on products and delivery is prompt and often arrives the next day. I am delighted with the service and products and look forward to working with you in the future."
Kernowcraft review by Graham Robinson, Kent
"I placed another order (on the 29th ) and I received the goods yesterday (1st Oct ) - What a fantastic service!"
Kernowcraft review by Angela Barksby, Derbyshire
"As always the stones are tip top quality and exactly as described. Kernowcraft always fulfil special requests such as matching stones and so on and the fire opals were everything I wanted. Delivery speedy as ever and thrilled to receive my order next day. Many thanks again Kernowcraft for wonderful service."
Kernowcraft review by Lynne Merchant, Wolverhampton
"Dear lovely persons at Kernowcraft, I just wanted to let you know that you hold my record for the speediest order return. Thanks very much for that, completely brilliant. Ordered one day, delivered the next. Thanks once again, you fabulous people."
Kernowcraft review by Amanda Stephenson, Hertfordshire
"I have been ordering gems & findings for at least 25 years. I have always experienced helpful, polite and knowledgable attention when ordering from Kernowcraft. The service that you provide is second to none - long may you continue - with thanks."
Kernowcraft review by Jon Ellis, Dorset
''I just wanted to thank you for your excellent customer service and excellent products. I will be shopping with you again in the future, and I've recommended you to my friends because they were impressed with the findings I bought from you.''
Kernowcraft review by Jenny Butterfield, Pennsylvania USA
''I just want to say I am really impressed on the speed in which I got my order from you.''
Kernowcraft review by Helen Parker, Milton Keynes
''I find the people I talk to are always extremely helpful - popping off to find out exactly what is available; interested (if what somewhat bemused!) as to why I need the gemstones. The shipping service is always excellent - next-day delivery is normal. The gemstones are always of a very high quality. Top-rate company.*****''
Kernowcraft review by Carole Kirby, West Sussex
''Hi, I just wanted to say thank you for the quick response to my order, which arrived this morning; the stones are exactly what I wanted. It's nice to know some companies still care about customer service.''
Kernowcraft review by John Martin, York
"I just had to write and tell you how impressed I am by your company. Once again, my order has been processed almost by return of post, and efficiently dealt with even to the extent of spotting that I had charged myself £1 too much! Your prices and quality are excellent and I will be dealing with your regularly."
Kernowcraft review by Gill Vintner, Suffolk
"I started a Level 1 Silver Jewellery course 18 months ago as a complete beginner. Your site was suggested by my course tutor. I have found the website excellent; both clear and informative. Your service is excellent, order one day and my products are with me 48 hours later. The prices are extremely competitive when compared with other jewellery sites. The staff are knowledgeable and very helpful even with the daftest questions."
Kernowcraft review by Helen Small, Dorset
"Many thanks for the care and attention given to such a small order. I am very pleased with everything and with your excellent service!"
Kernowcraft review by Anne Brambleby, Essex
"Super quick as always and completley faultless!"
Kernowcraft review by Linzi Hill, Devon
"I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you (including the package I received today, having only ordered it yesterday afternoon!) So thankyou very much and keep up the good work!"
Kernowcraft review by Helen Bowles, Fife
"I go for quality all the time. That is why I use yourselves, your items are of good quality, some are very different and you have a large selection of each section of goods you supply. Your service is efficient and if at any time I have had to speak to one of your staff they have been helpful and efficient. Your deliveries are speedy, which I like as I want to get going on a project I hate waiting too long. I love your site, easy to look at, and I will certainly keep ordering from you."
Kernowcraft review by Christine Chinn, Herefordshire
"I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable, too."
Kernowcraft review by Julia Schofield, Cornwall
“I recently ordered 2 amber cabochons and your silver double-sided pendant, and requested that you make it up for me. I would like you to know how very pleased I am with this, not only with the amber, but also with the quality of the setting. Thank you very much; I look forward to doing further business with Kernowcraft."
Kernowcraft review by June Saul, Isle of Mull
"Both are excellent [your business as a whole and your website in particular] - if only more businesses could be run like yours. Being very old-fashioned, I prefer the personal touch, which I am delighted to receive from one of your staff... always without exception, she is most helpful in every particular, whether it is selling me something or just advice on how to do it. I commend her to you."
Kernowcraft review by Terry Lyons, Bristol
''Thanks so much for the super speedy delivery... I only ordered the beads yesterday afternoon and they were here at 9.30 this morning.''
Kernowcraft review by Alison, Cambridge
"Hi Just wanted to say a big thank you to Kernowcraft for helping me out with a recent order. I needed to match a Sodalite cab to some existing jewellery and despite the sample bead going 'missing' in the post to you, you were able to send 3 stones that fit the bill exactly. The client has now chosen the stone she'd like set in the cravat pin I'm making and is not only delighted with the result but very impressed with Kernowcraft's service - as am I, but I always am :o) Not only have I been able to supply my client with the groom's cravat pin, I have now also been commissioned to make the bride's alice band - thank you for part in this! Finally - thank you for your always excellent, speedy and friendly service. I know if I order from Kernowcraft that I'm am guaranteed the best service and products of the absolute highest quality!"
Kernowcraft review by Karen, Leicestershire.
"I have just received the semi-precious stone cabochons I ordered. Many thanks for the very prompt service. The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!"
Kernowcraft review by Eve, Edinburgh.
"I had been looking for a 9ct gold ring set with a particular stone for a while and had not been able to find anything in the usual jewellery shops. I remembered my mother ordering gemstone beads from Kernowcraft back in the 70s and an internet search revealed that you are still very much in business - and deservedly so! I've been so impressed with your friendly and efficient customer service. You went out of your way to ensure that I was happy with the stone and setting and now it has arrived, I am delighted. A bespoke piece of jewellery at this price is amazing value and much-admired by friends, to whom I am heartily recommending your website and catalogue. Many, many thanks."
Kernowcraft review by Sally, Lincolnshire.
"Thanks for great and speedy service. I've ordered a few times before and you always pay attention to any special instructions - the Lapis Lazuli cabochon I ordered this time was just as I wanted. It can be difficult to order crystals/ gemstones online as you are never quite sure of the quality or colour that you'll get - no such worries with Kernowcraft - you really do care about your products and clients and it shows"
Kernowcraft review by Jaquie, Wiltshire.
"Wow, that was quick! I had to go away for a few days and had a lovely ring waiting for me when i got back. Thank you! i've managed to hide it away as it's a pressie for my hubby. The prode and care with which the ring was made shows through, I'm looking forward to letting folks know where you are."
Kernowcraft review by Kay, Dorset
"I ordered and recieved two celtic silver rings, I am really delighted with both of them.I am wearing them as stack-rings they look terrific. Thankyou for your excellent mailing service and for making such iconic rings."
Kernowcraft review by Hazel, Berkshire.
"Just a quick note to thank you very much indeed for your very prompt despatch of my order.I noticed on the delivery note that my request for green shells had been taken into account and this is very much appreciated. It was a really pleasant experience to have my order despatched not just correctly, but very fast. No doubt I will be dealing with you again in the future."
Kernowcraft review by Barry, Worcestershire.
"I have large fingers and trying to buy the sort of ring I want in my size had seemed impossible until I discovered Kernowcraft. So simple to order and service so quick. I ordered ring on a Saturday arrived by Wednesday and is beautiful and fits. I'm already eyeing up another one! Thank you so much Kernowcraft."
Kernowcraft review by Alison, West Sussex.
"I have been making Jewellery for a few years now and was bored with the same techniques and fancied a change. I have always loved gemstones and always fancied having a go at setting them myself. I just recieved my order from you and am dizzy with excitement. The instructions, brochure and price list were all very clear and easy to read, and the products ... well what can I say. I am amazed at such fantastic quality for such amazing prices and I have placed my second (larger order!) straight away. Thank you for being you, your website is fantastic, the staff are polite and very helpful and the quality really does speak for itself. You have one very happy customer, THANK YOU"
Kernowcraft review by Kirsty, Birmingham.
"Hello there Kernowcraft. Just a note to say that as a customer of yours for some time now you never let me down from whatever I need to fast service. You Kernowcraft are a true gem."
Kernowcraft review by Antonia, Cornwall.
"I wish to say a big THANKYOU once again for your superb and efficient service in delivering my order. I always know when I order from you the items will be excellent value for money and service second to none. I wish you well and cannot recommend you highly enough."
Kernowcraft review by Frances, North Yorkshire.
"As a new customer, I just want to say how impressed I am with your really speedy service - the goods seemed to arrive almost before I'd ordered them!"
Kernowcraft review by Caroline Long, West Sussex.
"I just wanted to say that I am so grateful for having such great suppliers. When I started designing, I was so confused by the number of businesses offering beads, knowing that those who offered them at such low prices were offering very low grade stones, if genuine stones at all. I am so glad that when I price and list my pieces, I can honestly say that my pieces are genuine. I know this must be as frustrating for honest suppliers as it is for knowledgeable and honest designers. Anyway, just wanted to say thank you for being there."
Kernowcraft review by Martha Mawson, Scotland
If you would like to leave us some feedback on the service you received, click here to email us - we look forward to hearing your thoughts and suggestions.